Privacy Policy — ace55

This Privacy Policy (hereinafter "Policy") is issued by ace55 (hereinafter "ace55", "the Platform", "we", "us" or "our") and applies to all personal data collected from individuals who access, register on or otherwise interact with the ace55 website at https://ace55.cam and all associated services (collectively, "the Platform").

ace55 is committed to protecting the privacy and personal data of all users, including players based in Pakistan and other jurisdictions. This Policy explains in clear, accessible English what data we collect, why we collect it, how long we keep it, who we may share it with and what rights you have in relation to it.

By accessing the Platform or creating an Account, you acknowledge that you have read this Policy and consent to the data practices described herein to the extent that consent is the applicable legal basis for processing. Where processing is based on other legal grounds (such as contract performance or legal obligation), your use of the Platform constitutes acknowledgement of those processing activities.

For the purposes of this Policy, the following definitions apply:

ace55, operating the Platform at https://ace55.cam, is the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, ace55 determines the purposes for which Personal Data is collected and the manner in which it is processed.

ace55 is not registered with or authorised by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani provincial authority. The Platform operates under an international gaming operator framework. Players in Pakistan are responsible for independently assessing the lawfulness of their participation under applicable Pakistani law. This Policy does not constitute legal advice.

ace55 collects Personal Data in the following categories, depending on the nature of your interaction with the Platform:

ace55 processes Personal Data on the following legal grounds, as applicable to each processing activity:

• Performance of a Contract: Processing necessary to create and manage your Account, process deposits and withdrawals, verify your identity, operate game sessions and fulfil our obligations under the Terms & Conditions.
• Legal Obligation: Processing required to comply with applicable Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) requirements, financial reporting obligations and any lawful regulatory demand made on the operator.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, responsible-gambling monitoring, abuse detection and general improvement of the Platform's services, provided those interests are not overridden by your fundamental rights.
• Consent: Where ace55 relies on your consent as a legal basis — for example, to send promotional communications — you retain the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

ace55 uses collected Personal Data for the following purposes:

• Account Management: Creating and maintaining your Account, authenticating your identity at login and managing account settings and preferences.
• KYC & Age Verification: Verifying that you meet the minimum age requirement (18+ or higher as required by the operator's license jurisdiction) and confirming your identity before processing withdrawals.
• Transaction Processing: Processing PKR deposits and withdrawal requests, reconciling payment transactions and maintaining financial records.
• Responsible Gambling Monitoring: Monitoring gameplay patterns to detect potential problem-gambling indicators, applying limits requested by players and facilitating self-exclusion requests.
• Fraud & AML Compliance: Detecting suspicious transactions, preventing money laundering and fulfilling the operator's legal obligations to relevant regulatory and law-enforcement authorities.
• Customer Support: Responding to queries submitted via live chat or email, including support requests from players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
• Platform Improvement: Analysing aggregated usage data to improve game performance, cashier functionality and overall user experience.
• Marketing Communications: Sending promotional emails or notifications where you have consented to receive them. You may opt out at any time.
• Legal & Regulatory Compliance: Fulfilling any disclosure obligation imposed on the operator by a competent legal or regulatory authority.

ace55 does not sell your Personal Data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• KYC & Identity Verification Providers: Third-party services engaged to verify your identity documents and age as part of the KYC process. These providers act as Data Processors under written agreements that restrict their use of your data.
• Payment Processors: Financial intermediaries and payment-processing services that handle deposit and withdrawal transactions. Your financial data is shared with these parties solely to execute transactions. Note: payment method names referenced on ace55 (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah) are listed for player familiarity. None of these providers endorse gambling services.
• Game Content Providers: Game studios and odds-data providers may receive anonymised player session data necessary for game operation and fairness auditing. No identifiable personal data is shared for marketing purposes.
• Fraud Prevention & AML Services: Specialised third-party services that assist with transaction monitoring and suspicious-activity detection.
• Regulatory & Legal Authorities: ace55 will disclose Personal Data to competent governmental or regulatory authorities where required by law, court order or regulatory instruction, without prior notice to you where prohibited by law.
• Business Transfers: In the event of a merger, acquisition or sale of all or substantially all of ace55's assets, Personal Data may be transferred to the acquiring entity, subject to equivalent data-protection obligations.

ace55 operates as an international online gaming platform. Your Personal Data may be stored on or accessed from servers and systems located outside Pakistan. When data is transferred internationally, ace55 takes reasonable steps to ensure that appropriate safeguards are in place, including contractual data-protection obligations with any third-party recipients in other jurisdictions.

By using the Platform, you acknowledge and accept that your Personal Data may be transferred to and processed in countries outside your country of residence, including countries that may not provide data-protection standards equivalent to those of your home jurisdiction. Where applicable, ace55 relies on standard contractual clauses or equivalent mechanisms to protect transferred data.

ace55 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: Personal Data is retained for the duration of your Account's active status, plus any mandatory retention period required by applicable AML, financial or regulatory law (typically five to seven years from the date of the last transaction, as applicable under the operator's license jurisdiction).
• Closed Accounts: Following voluntary Account closure and completion of any mandatory retention period, Personal Data is securely deleted or anonymised.
• KYC Documents: Identity and address verification documents are retained for the period required by the operator's AML compliance obligations, which may extend beyond Account closure.
• Support Communications: Customer support records are retained for up to three years after the date of the relevant interaction.
• Technical & Log Data: Server logs and technical usage data are typically retained for up to 12 months for security and fraud-prevention purposes.

Where retention is no longer legally necessary, ace55 will securely delete or irreversibly anonymise the relevant data so that it can no longer be attributed to an identifiable individual.

ace55 uses cookies and similar tracking technologies to operate the Platform effectively. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session-management cookies that keep you logged in during a gaming session. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Store your preferences such as language settings, responsible-gambling limit configurations and display options. Disabling these may affect your personalised experience.
• Analytics Cookies: Collect aggregated, anonymised data about how the Platform is used — for example, which pages are visited most frequently and where users encounter errors. This data is used to improve the Platform and is not used to identify individual players.
• Security Cookies: Used for fraud prevention and account-security purposes, including detecting unusual login patterns and session hijacking attempts.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing certain Platform features, including the ability to log in or complete a game session.

The ace55 Platform is strictly for adults only. ace55 does not knowingly collect Personal Data from individuals under the age of 18 (or the higher minimum age required by the operator's applicable license jurisdiction). If we become aware that Personal Data has been submitted by or on behalf of a minor, we will immediately close the associated Account, forfeit any balance and delete the minor's data from our systems.

Parents and guardians are responsible for ensuring that minors in their household do not access this Platform. ace55 strongly recommends the use of parental control software to restrict access to gambling websites for minors.

ace55 implements the following technical and organisational measures to protect your Personal Data:

• Encryption in Transit: All data transmitted between your browser or device and ace55's servers is encrypted using TLS/SSL (HTTPS). This applies to all pages of the Platform, including login, cashier and game sessions.
• Encryption at Rest: Sensitive data categories, including financial data and KYC documents, are stored in encrypted form within ace55's infrastructure.
• Access Controls: Personal Data is accessible only to ace55 staff and authorised Data Processors who require it to perform their designated functions. Access is governed by role-based permissions.
• Two-Factor Authentication: Account holders may enable two-factor authentication (2FA) as an additional layer of protection against unauthorised account access.
• Security Monitoring: ace55's systems are monitored for security incidents, suspicious access patterns and anomalous transaction activity on a continuous basis.
• Data Breach Response: In the event of a data breach that is likely to result in risk to your rights and freedoms, ace55 will notify affected users and relevant authorities in accordance with applicable legal obligations.

Despite these measures, no system is completely immune to security threats. You are responsible for maintaining the confidentiality of your Account credentials and for notifying ace55 promptly if you suspect any unauthorised access to your Account.

Subject to applicable law and the limits of ace55's legal retention obligations, you have the following rights in respect of your Personal Data:

To exercise any of the rights listed above, please contact the ace55 support team via live chat on the Platform or by email at [email protected] (plain text — not a link). We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

ace55 may send promotional and marketing communications (including bonus offers, game announcements and platform updates) to Players who have opted in to receive them. The following terms apply to marketing communications:

• Marketing communications are sent only to Players who have provided explicit consent during registration or subsequently via Account settings.
• You may opt out of marketing communications at any time by updating your Account preferences or by following the unsubscribe link included in any marketing email.
• Opting out of marketing communications does not affect the sending of transactional or account-management communications (e.g., deposit confirmations, KYC verification requests, password reset emails), which are sent on the basis of contract performance and not marketing consent.
• ace55 does not share your contact information with third parties for their own marketing purposes.

The ace55 Platform does not contain links to external third-party websites in its main navigation or content. Where any third-party service is referenced on the Platform (for example, payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah), these references are provided for player familiarity only and do not constitute links to or endorsements of those providers' services.

ace55 is not responsible for the privacy practices of any third-party service providers used for payment processing, KYC verification or other functions. We encourage you to review the privacy policies of any third-party services you independently access in connection with your use of the Platform.

ace55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data-processing practices or the structure of the Platform. Material changes will be communicated to registered Players via email or a prominent notice on the Platform.

The "Last Reviewed" date at the top of this Policy indicates when it was most recently updated. Your continued use of the Platform after a revised Policy takes effect constitutes your acknowledgement of the changes. If you do not accept the revised Policy, you must cease using the Platform and request Account closure.

The current version of this Policy is always available at https://ace55.cam/privacy-policy.

For any questions, data requests or concerns relating to this Privacy Policy or the handling of your Personal Data, please contact the ace55 privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the Platform. Live chat is the fastest method for urgent data or privacy queries.
• Email: [email protected] (plain text — not a clickable link). Support is available in English and Urdu. Please allow up to 48 business hours for email responses.

When submitting a data rights request, please include your full registered name and Account email address to enable us to locate your records and verify your identity before processing the request. We may ask for additional verification in some circumstances to protect against fraudulent data requests.